Refund and Returns Policy

Overview

This Refund and Returns Policy applies to purchases made from Ko-Tonya LLC through our website, https://ko-tonya.com/.

Our refund and return period lasts for 30 days from the date your order is delivered. If more than 30 days have passed since delivery, we may not be able to offer a full refund or exchange.

To be eligible for a return, your item must:

Be unused
Be in the same condition in which you received it
Be returned in its original packaging
Include a receipt or other valid proof of purchase

Please do not send your purchase back to the manufacturer unless we specifically instruct you to do so.

Before returning an item, please contact us at sales@ko-tonya.com for return instructions.

Non-Returnable Items

Certain types of products cannot be returned, including:

Perishable goods, such as food, flowers, newspapers, or magazines
Intimate or sanitary goods
Hazardous materials
Flammable liquids or gases
Gift cards
Downloadable software products
Certain health and personal care products

Additional items may be non-returnable where required for health, safety, hygiene, or legal reasons.

Please contact us before returning an item if you are unsure whether it is eligible for return.

Partial Refunds

In certain situations, only a partial refund may be granted. These situations may include:

Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Items that are not in their original condition
Items that are damaged or missing parts for reasons not caused by Ko-Tonya LLC
Items returned more than 30 days after delivery

The amount of any partial refund will be determined after the returned item has been inspected.

Refunds

Once we receive and inspect your returned item, we will send you an email confirming that the return has been received.

We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and credited to your original payment method.

The time required for the refund to appear in your account may depend on your bank, credit card company, payment provider, and the payment method used for the original purchase.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or the product arrived defective or damaged.

Late or Missing Refunds

If you have not received an approved refund, please take the following steps:

Check your bank or payment account again.
Contact your credit card company or payment provider, as it may take additional time for the refund to be officially posted.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at sales@ko-tonya.com.

Sale Items

Only regularly priced items may be eligible for a refund.

Sale, clearance, discounted, promotional, and final-sale items may not be eligible for refunds unless the item is defective, damaged, incorrectly supplied, or otherwise required to be refundable under applicable law.

Any applicable return restrictions will be displayed on the product page or communicated at the time of purchase.

Exchanges

We generally replace items only when they are defective, damaged, or incorrectly supplied.

To request an exchange for the same item, contact us at sales@ko-tonya.com.

Please include:

Your full name
Your order number
A description of the issue
Clear photographs or videos showing the damage or defect, where applicable

Exchange requests are subject to product availability.

If the requested replacement item is unavailable, we may offer a refund or another reasonable solution.

Damaged or Incorrect Items

Please inspect your order after delivery.

You can contact us at sales@ko-tonya.com.

Please retain the item, packaging, shipping label, and any supporting photographs until we complete our review.

Gifts

If an item was marked as a gift at the time of purchase and shipped directly to the recipient, the recipient may receive store credit for the value of the approved return.

Once the returned item has been received and approved, the applicable gift credit may be issued.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves before giving it to the recipient, the refund will generally be issued to the original purchaser and original payment method.

Shipping Returns

Customers are generally responsible for the shipping costs associated with returning an item unless:

The item was defective
The item was damaged when delivered
The wrong item was supplied
Ko-Tonya LLC authorized a prepaid return

Return shipping costs are non-refundable.

If a refund is issued and Ko-Tonya LLC paid for the return shipping, the cost of return shipping may be deducted from the refund where appropriate.

The time required for an exchanged product to reach you may vary depending on your location, shipping provider, product availability, and other delivery conditions.

When returning an expensive item, we recommend using a trackable shipping service and purchasing shipping insurance.

Ko-Tonya LLC cannot guarantee receipt of a returned item that is sent without tracking or proof of delivery.

Return Authorization

Returns should not be sent without first contacting us.

To request return authorization, email sales@ko-tonya.com.

We will provide the applicable return instructions and return address after reviewing your request.

Items returned without authorization or sent to an incorrect address may be delayed, rejected, or returned to the sender.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, it must be handled through the applicable return process.

To request a cancellation, contact us as soon as possible at sales@ko-tonya.com.

We cannot guarantee that a cancellation request can be completed after an order has entered processing.

Contact Us

For questions regarding refunds, returns, exchanges, damaged items, or order cancellations, please contact us:

Company: Ko-Tonya LLC
Website: https://ko-tonya.com/
Email: sales@ko-tonya.com